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By: Mile high club from Fairfax, VA US on July 19, 2014
"Negative- the hard case on this hybrid is not as tough as it appears to be. I bought this piece of luggage in November 2013 and have had is replaced 2X in the past 9 months. I average 3-5 airline trips per month, but the hard case seems to always fail. The plastic case tends to crack when handled by airline personnel. In order to get it replaced the warranty requires you to mail your bag at your expense to a repair shop to determine if it needs to be repaired or replaced.
Positive: reasonably priced bag and I have never had an issue with the company replacing the bag. No matter what means no matter what. "
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