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We're here to answer your questions. Call or visit us:

  • Phone: (805) 929-8191
  • Customer Care Hours:
    M-F 8am − 5pm Pacific Time; Sat 10am − 4pm Pacific Time
  • 670 South Frontage Road, Nipomo, CA 93444

Frequently Asked Questions

Our Frequently Asked Questions page showcases many commonly asked questions from visitors and customers. Please check below to see if your question has been answered, and if it hasn't, contact us so that we may answer personally!

General Questions

General Questions

Q.How long will shipping take to a military address?

  • Military addresses including FPO, APO and DPO will take approximately 3-6 weeks for delivery. In some cases, packages may be delivered sooner. Your patience is requested, as packages shipped to these addresses often undergo a rigorous screening process.

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Q.Will my package require a signature?

  • Orders totaling more than $100 will require an adult signatory to be present. FedEx will leave a door tag at your door if no one is available to sign. They will make three delivery attempts, and if all three are unsuccessful, the package will be redirected back to Luggage Base.

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Q.What does it mean if the status of my order says "pending"?

  • This could mean one of two things. It could be that we are waiting for a tracking number from the warehouse, and therefore the order is pending until we receive it. The other reason would be that we're waiting to hear back from you regarding an issue with your order. If this is the case, you will generally receive an email explaining the situation.

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Q.How long before I receive a tracking number?

  • Please allow 2-3 business days to receive a tracking number. It will be automatically emailed to you once it becomes available. 

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Q.How long does it take to get a refund for a return?

  • Your card will be credited within 3-4 business days after Luggage Base has received and processed the returned item. Credit card companies vary on the time it takes for a credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement. We are unable to refund money orders and cashier's checks. Instead, those orders will receive store credit.

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Q.Why am I not able to find the shipping costs for delivery to HI, AK, PR, APO, or FPO addresses?

  • Unfortunately, our online shipping calculator is currently unable to calculate shipping costs to HI, AK, PR, APO or FPO addresses. To obtain the shipping cost, you may place the order online and a customer service representative will email you within 24 hours of receiving the order. Keep in mind that if the order is placed over the weekend, you will receive an email on the first available business day. Alternatively, you may call us to receive a quote over the phone.

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Q.What happens if my order is misdelivered or refused?

  • If a package is misdelivered, either because you provided the wrong address or were unable to accept it for any reason (this includes a package returned back to us because of a non-signature), you will be subject to a non-refundable $20 charge. Any order that is refused or cannot be delivered for any reason to AK, PR, HI, APO, FPO or EPO will incur a non-refundable $40 charge. Original shipping charges are non-refundable as well.

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